Livestream Player Viewer FAQ
From Livestream » User Guide
1. What are the minimum technical requirements for viewing Livestream content?
- - Adobe Flash Player 10.0.32 or above
- - Internet Explorer 8.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above
- - Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X v10.4 or above, or Linux
- - 256 megabytes (MB) of RAM - 512 MB recommended
- - Super VGA (800 x 600) or higher resolution
- - 16-bit sound card
- - Speakers/headphones
2. What is the minimum internet connection speed required for viewing Livestream content / How can I test my connection speed?
- - For a reliable viewing experience at medium quality we recommend a downstream connection speed of at least 700Kbps.
- - Viewers can select a higher (up to 2Mbps for HD) or lower (198Kbps for low) video quality on the player depending on the connection speed.
- - Viewers can test their connection speed by visiting http://www.speedtest.net, we recommend testing several times as bandwidth can fluctuate.
3. How do I adjust the volume / go full-screen and adjust the other Livestream Player controls?
- - See the diagram below for descriptions of the various Livestream player controls:
- - Expanded Player Button: Expands the player to a larger size.
- - Pop-Out Player Button: Opens the player in a separate, resizable window.
- - Multi-Bitrate Quality Selection: Select the desired streaming quality.*
- *Only available on broadcasts encoded with Procaster at a Multi-Bitrate setting.
- - Sharing Options: You can share the stream with your friends or fans via Twitter, Facebook and Email.
4. The Livestream player isn't loading (I'm getting a spinning wheel), what could be the problem?
- - Ensure that you have Flash player 10.0.32 or above installed (you can download the latest Flash player here: http://www.adobe.com/go/getflash
- - Ensure that you don't have a Firewall or network security setting in place which could be blocking Flash playback
5. The player loads but the video is stuttering or choppy, what could be the problem?
- - In order to view streaming video you will need a broadband connection. Ensure that your connection speed is sufficient by visiting http://www.speedtest.net You should have at least 700Kbps downstream for reliable playback of medium quality video. Changing the quality on the player to low may improve this if you are on a weak internet connection.
- - If you are on a wireless connection try switching to a wired connection, or move closer to the wireless router for a stronger signal.
- - If you are running other bandwidth intensive programs you may want to quit out of these as they could be taking away from your available bandwidth.
- - If you are on a shared internet connection others may be using bandwidth intensive programs that are reducing your available downstream bandwidth
- - If you experience video stalling problems only during full-screen mode, try lowering your desktop resolution.