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newintelligence

IBM Global Business Services Video Library

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IBM Global Business Services

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newintelligence

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IBM Global Business Services

Analytics. Smarter Commerce. Digital Transformation. Social Business. IBM's business consulting organization provides the strategic and technological expertise companies need to succeed in the decade of smart.

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  • Mining the Customer's Mind...
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    Mining the Customer's Mind | vPanel

    Mining the customer's mind | vpanel

    Recorded on May 04, 2012

    Panelists: Christopher Frank, VP Global MarketPlace Insights at American Express, Jennifer Lai, Manager of Intelligent Information Interaction, IBM Thomas J. Watson Research Center,Bill Lee, President of Customer Strategy Group and Executive Director of Summit on Customer Engagement, Mark Matiszik, I...

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