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Old 21st October 2014, 11:24
VideosOnTheNet VideosOnTheNet is offline
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Join Date: Nov 2008
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Default Viewer Email Capture & Cookies

Hi Guys,

has anyone encountered this and if so knows of a solution/workaround?

I use the old livestream platform and regularly stream business updates for a client that needs to record email addresses from people who watch the stream.

They later use the csv of captured email addresses to verify who out of a list of invitees watched the stream. What they have noticed is that the email capture is not working on some repeat viewers ie some of those that have watched the previous months stream are not required to enter in their email addresses the next month.

Is this an issue with cookies on the viewers end or is there a setting/workaround you might suggest that requires anyone watching regardless of previous viewing to have to reinput their email addresses again?

I would rather not have to try and explain why/how viewers need to clear cookies before watching in the future. Any advice would be hugely appreciated.


Thanks,
Paul
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audience controll, cookies, old livestream, viewer emails

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