#1  
Old 28th July 2012, 12:21
virtualmosque virtualmosque is offline
Junior Member
 
Join Date: Jul 2009
Posts: 13
Default Broadcaster

Hi

We received our broadcaster this week and I have been testing it today.

I am finding that when I do a test broadcast that although the broadcaster says 'perfect' and its running on the milder 'normal' quality that when someone logs into the page that the video sits there with the message 'initiliazing live stream...please wait', sometimes after about a minute the video plays and sometimes it can take 2/3 minutes and start playing from 30 seconds before (from the camera).

All the time the broadcaster has a steady perfect message showing with 350-500kps showing.
Reply With Quote
  #2  
Old 1st August 2012, 01:59
virtualmosque virtualmosque is offline
Junior Member
 
Join Date: Jul 2009
Posts: 13
Default

Nobody have any thoughts on this issue?

60-120 seconds of buffering means people are clicking away from the page.

Any help would be greatfuly received
Reply With Quote
  #3  
Old 1st August 2012, 10:21
Henry_live's Avatar
Henry_live Henry_live is offline
Livestream Producer Support
 
Join Date: Mar 2010
Location: New York
Posts: 642
Default

Quote:
Originally Posted by virtualmosque View Post
Nobody have any thoughts on this issue?

60-120 seconds of buffering means people are clicking away from the page.

Any help would be greatfuly received
virtualmosque,

A delay of 15 - 25 seconds is normal on the New Livestream platform. But it looks like there was a slight issue with your account configuration which is causing the delay to be longer.

I made some changes which will take effect within a few hours. Please try another test around 1pm (EST) and let me know if you are still experiencing that long delay.
__________________
-Henry
Reply With Quote
  #4  
Old 4th August 2012, 13:15
virtualmosque virtualmosque is offline
Junior Member
 
Join Date: Jul 2009
Posts: 13
Default

Thanks, I did a broadcast on Friday and didnt receive complaints about the buffering time.

I will do a test broadcast which I can monitor to see how long it takes and report back
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump