#1  
Old 30th October 2012, 00:38
slvweb slvweb is offline
Junior Member
 
Join Date: Oct 2012
Posts: 1
Default Livestream Premium Account

We upgraded to Livestream Premium Account today. After upgrading I viewed the channel configuration page (https://secure.livestream.com/myacco...nfigurechannel). I was unable to change many of the options, and was still asked to upgrade. Is there a problem or delay for this change to take effect? I can confirm that I have received the upgrade by viewing this page: https://new.livestream.com/home

Just wanted to say also, I appreciate that you guys are in the storm zone, so I understand it might take a while for things to get sorted out. Hope everything is ok.

Last edited by slvweb; 30th October 2012 at 00:57. Reason: adding additional information
Reply With Quote
  #2  
Old 30th October 2012, 21:33
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

slvweb,

Make sure you've moved your channel over to the Premium plan. You can do this by clicking the 'More' button next to your channel, then selecting the 'Move to plan' option which rolls out below.

Thanks for your understanding as we continue to get back to 100% following Hurricane Sandy!
__________________
Ernie
Livestream Support
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump