#1  
Old 29th November 2011, 16:27
blanchebln blanchebln is offline
Junior Member
 
Join Date: Nov 2011
Posts: 1
Default bug with the 2 and 3 D

Hi,
I've got a new mac 10.7, and i can't really use the 2 and 3 D. It works first but when i come back on the camera or screen, i can't go back on the 2D or 3D. It bugs...
I had the procaster 20.2.00 and now the 20.2.16, it doesn't change anything...
I hope that you can help me!
Blandine
Reply With Quote
  #2  
Old 30th November 2011, 12:54
mbaron's Avatar
mbaron mbaron is offline
Livestream Producer Support
 
Join Date: Dec 2010
Location: New York, NY
Posts: 1,726
Default

blanchebln,

Thank you for bringing this to our attention. I was able to replicate this behavior and have alerted our developers.

Matt
Livestream Support
Reply With Quote
  #3  
Old 30th November 2011, 16:57
mbaron's Avatar
mbaron mbaron is offline
Livestream Producer Support
 
Join Date: Dec 2010
Location: New York, NY
Posts: 1,726
Default

blanchebln,

I was asked by our Procaster Dev team to have you send in your logs so they can investigate further. You can save your logs from the Procaster preferences menu, under the video tab. This will then save a Zip file to your desktop. If you could please send this file and an outline of your issue, along with a link to this forum post to Procaster@livestream.com we'll be able to look into this.

Matt
Livestream Support
Reply With Quote
  #4  
Old 1st December 2011, 11:51
mbaron's Avatar
mbaron mbaron is offline
Livestream Producer Support
 
Join Date: Dec 2010
Location: New York, NY
Posts: 1,726
Default

I have an update from our Procaster team. If you could please launch Procaster, then the preferences menu and navigate to the desktop tab. From here you'll see the option for "Effect Render Method" in the bottom right-hand corner, simply switching to "software" should fix this behavior you were experiencing. Could you please try this and let me know your results.

Matt
Livestream Support
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump