Major Connection Problems!

[zeck_]

Hey all,

I'm having quite the connectivity issue. Every time I log into my livestream studio I am almost immediately disconnected from the website and forced to reload the page, sign in again, and face the same problem. It says "Error Unable to connect to channel". Sometimes I am fortunate enough to stay logged in for a minute or two and maybe even upload a video, but I am always booted very soon after logging in.

I have had this issue in the past. My internet connection is not the problem, nor is my browser. I have tried to make this work on Firefox, Chrome, and Internet Explorer with no success and I am running out of ideas and becoming very frustrated. Is it a firewall issue? Has anybody else had a similar problem? I could really use some help here. Anybody?

[jasonlive]

Originally Posted by zeck_

I'm having quite the connectivity issue. Every time I log into my livestream studio I am almost immediately disconnected from the website and forced to reload the page, sign in again, and face the same problem. It says "Error Unable to connect to channel". Sometimes I am fortunate enough to stay logged in for a minute or two and maybe even upload a video, but I am always booted very soon after logging in.

This sounds like a local security issue. You may want to speak with your network admin about any network security settings in place that could cause this. Also, please ensure you have an up to date version of Adobe Flash:
http://www.adobe.com/software/flash/about/

Best,
Jason

[zeck_]

Thank you for your quick response. I live in a townhouse where we have our own modem and router. I'm not too tech savvy as far as internet connections go, but wouldn't we (the people living here) be the network admins? If so, I don't think we set up any kind of security settings that would be hindering livestream from connecting, unless of course there might be default settings doing that for some reason. I checked my flash player and it us up to date, so that's not the problem. I'm still not sure how to proceed with this problem.

[jasonlive]

Originally Posted by zeck_

Thank you for your quick response. I live in a townhouse where we have our own modem and router. I'm not too tech savvy as far as internet connections go, but wouldn't we (the people living here) be the network admins? If so, I don't think we set up any kind of security settings that would be hindering livestream from connecting, unless of course there might be default settings doing that for some reason. I checked my flash player and it us up to date, so that's not the problem. I'm still not sure how to proceed with this problem.

Yes, whoever set up and manages your network would be the admin - my suggestion would have been more applicable if you were on an office connection or something similar. What type of connection are you on (wired, WiFi, 3g)? It may be worth taking a speed test - getting disconnected from the Studio could be a sign of low signal or poor connectivity.

Best,
Jason

[zeck_]

You know, I actually went out with my roommate last night and bought a new, better router and that seems to have taken care of the situation. I appreciate your help but I'm not having any connection problems anymore so I guess it was the router. Thanks for your help!