Procaster 20.2.0 very unstable

[capefirst]

Love the features of the new version, but the program keeps crashing on us. It will work for approx. 20-30 minutes, then the application will crash and close, and we have to reopen. Any suggestions, or is an update forthcoming?

System is an iMac with a 2.93GHz Core i7 quad, 4GB RAM, and OS 10.6.8. Never had an issue before. Thanks...

[northplacechurch]

I updated to the new version of livestream procaster. (20.2.0) It crashes all the time. I haven't had any issues with the software before this.

I've thought about moving to 316 networks because of the support and SLA they offer of 99.9% uptime.

The new features are great but I can't have unreliable software that crashes and drops all of our viewers.

Gabe Smith
Media Director
Northplace Church

iMac 10.6.8 | 2.8 GHz Quad Intel Core i5 | 4 GB 1333 MHz RAM

[Henry_live]

Hello,

We apologize for any inconvenience you are experiencing with the new version of Procaster and would like to troubleshoot your issues in order to find a solution. If you could please send us the following information, this would be very helpful:

-Procaster Settings (Quality selected/Recording Locally)
-Procaster status read-out when streaming (bottom left of control bar)
-Internet Connection (visit www.speedtest.net and send me the results of a test)
-Wired or WiFi?

It would also be helpful to send your procaster logs to Procaster@livestream.com. You can retrieve them by visiting the Video tab of your preferences and clicking "Save Logs". This will save a copy to your desktop.

[ulethbridge]

Ulethbridgelive Live streamed an event on Saturday from 9:30 am - 12:30pm and Procaster crashed at least 3 times.

Mac Tower, OS X Ver. 10.6.8, 2 x 2.93 GHz Quad-Core Intel Xeon, 16 GB 1066MHz DDR3 RAM

Procaster Settings: High / Medium / Mobile - Recording Locally Audio and Video over firewire into the computer
Procaster status: FPS 29.95 - 30.00 / Kbps 2100 - 2500 / CPU% 29 - 31 / Perfect Streaming
Internet Connection: http://www.speedtest.net/result/1540440545.png
Wired or WiFi: Wired

[lastres0rt]

Trying to help my Dad set up, and he's all but sworn off Livestream because it crashes his Mac Pro. (no idea why my MacBook would work okay where his Mac Pro doesn't... the only real difference is he's using a second monitor...)

[mbaron]

lastres0rt,

Could you please try upgrading to the latest beta version of Procaster. This version fixes a known memory leak issue in previous versions, which might be the problem your father is experiencing. The download link is available in the following section of our forum:

http://www.livestream.com/forum/showthread.php?t=6991

Matt
Livestream Support