#1  
Old 5th May 2011, 14:48
virtualstudiotv virtualstudiotv is offline
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Join Date: Dec 2010
Posts: 16
Red face Encoding in Studio taking hours

Hi
I've uploaded serveral MP4's for a show tomorrow but they are takinh hours to encode on your server....any ideas
Many thanks
Jamie
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  #2  
Old 5th May 2011, 16:36
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ruheed ruheed is offline
Livestream Producer Support
 
Join Date: Jan 2011
Posts: 97
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It usually takes 1.5 min for a 1 min clip to get transcoded. However, I'd recommend opening up a support ticket so that we can take a closer look and troubleshoot your issue.

Click the following URL to open a ticket: https://secure.livestream.com/myacco...ter/openticket
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