Login failed Procaster client

[rfsmedia]

Hi All,

I have been given the challenge to get the Procaster client running in our corporate enterprise network.

When we try to run the client we get a generic "login failed" message.

Now our internet connection is through a corporate proxy and firewall. I can make a proxy exception and firewall access lists, but I need to know what site and IP address and ports the client is trying to connect to in order to make these changes.

If you require any additional information, please ask away. Any help would be appreciated.

Cheers,

Stephen.

[jasonlive]

Originally Posted by rfsmedia

Hi All,

I have been given the challenge to get the Procaster client running in our corporate enterprise network.

When we try to run the client we get a generic "login failed" message.

Now our internet connection is through a corporate proxy and firewall. I can make a proxy exception and firewall access lists, but I need to know what site and IP address and ports the client is trying to connect to in order to make these changes.

If you require any additional information, please ask away. Any help would be appreciated.

Cheers,

Stephen.

Hey Stephen,

You must have access ports 80 and 1935 open. If you require any further information, I recommend opening a ticket in our support center:
https://secure.livestream.com/myacco...center/tickets

Best,
Jason

[rfsmedia]

Thanks Jason.

We have already had a support ticket open (30375), however we are only receiving very basic response's and suggestions. A direct Internet connection is not an option as suggested by Support.

Thank you for the port's however I need a destination address for the firewall access rule.

Thanks,

Stephen.

[mbaron]

Stephen,

I will reply to your ticket with the IP addresses you'll need to allow.

Matt
Livestream Producer Support

[nuovaspecie]

I need too ip address of the server for the same reason. thanks

[mbaron]

nuovaspecie,

Please open a ticket in our support center and we'll be able to assist you.

Matt
Livestream Support