#1  
Old 4th April 2011, 15:30
BRADYTREAT BRADYTREAT is offline
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Join Date: Jan 2011
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For me, logging in with a nickname to chat is very easy and streamlined. I never anticipated that it could be difficult. However, you wouldn't believe how many viewers we had that couldn't figure out how to chat on our launch weekend.
I think they click the "LOGIN" button...see the livestream login request...and then think they have to create an account. I don't think they realize they have to click the little pencil next to "LOGIN."

Anyways, my recommendation would be that when a viewer clicks on "LOGIN", the nickname option appears. It wasn't confusing for me, but viewers were confused.

Thoughts?
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  #2  
Old 5th April 2011, 14:25
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mbaron mbaron is offline
Livestream Producer Support
 
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Location: New York, NY
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Thank you for your feedback. I will pass this along to our user experience team.

Matt
Livestream Producer Support
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