#1  
Old 6th February 2009, 15:19
hianbernstein hianbernstein is offline
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Join Date: Sep 2008
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Unhappy recorded clip only playing first 5 seconds.

I recorded some of my web cam session earlier today and the clip shows up at over 8 1/2 minutes but autopilot only recognizes the first 5 seconds. I can manually cue it and the whole thing will play, and in 'video on demand', the whole thing will play. When looking at the item it lists the time as :05, but when opened, the clip is listed correctly at over 8 minutes. How can this be fixed so that autopilot sees the correct length?
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  #2  
Old 6th February 2009, 19:03
benhomer benhomer is offline
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In order to troubleshoot we would need to access your channel to see whether this is a bug. Please contact us directly with the channelname and any other details so we can work with you one on one to troubleshoot the issue.

-Ben
Mogulus Support
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  #3  
Old 7th February 2009, 13:09
hianbernstein hianbernstein is offline
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Smile fixed

I had also sent an e-mail and the fix was to download the clip to my local computer and then re-import it.

Thanks,
HB
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