Cannot import videos

[medeweb]

Hi,
my streamings are usually recorded without problems but I have a few important that can't be imported, the video is in the Library in Studio but it says "Unable to download the video" and it can't be accessed, did I lost this record?

[fewtoomany]

I've been having the same problem. Just started happening the past few weeks.

[Moshe_Daniel]

hi,

I am trying to import a file that is on my own personal server - when i go to
Import video from web server, i fill in everything, fill in the URL, other info fields,
and the Import button at the bottom remains grayed out, both in Firefox and IE.
the video file i am trying to import is an FLV 38 minutes long. I never get a chance to click on import.

I also tried to import it under the Import videos from podcast, and it said it was searching for a long, long time, with no progress. so i just cancelled.

any ideas of what to do?

[Henry_live]

Originally Posted by Moshe_Daniel

hi,

I am trying to import a file that is on my own personal server - when i go to
Import video from web server, i fill in everything, fill in the URL, other info fields,
and the Import button at the bottom remains grayed out, both in Firefox and IE.
the video file i am trying to import is an FLV 38 minutes long. I never get a chance to click on import.

I also tried to import it under the Import videos from podcast, and it said it was searching for a long, long time, with no progress. so i just cancelled.

any ideas of what to do?

Moshe_Daniel,

Can you share the URL of the file you are attempting to upload? If not here, you can open up a support ticket (https://secure.livestream.com/myacco...ter/openticket) and include the message you wrote here along with a link to this thread.

[Moshe_Daniel]

Hi, I did a bunch of searching around, reading stuff elsewhere, and realized that I had to create a new storyboard first. then once in the Import Video from Server, i select that new storyboard and all seems fine. the Import buttons becomes available, and now it is just taking time to load the video into the new storyboard.

M