#1  
Old 7th August 2010, 05:55
Adept3 Adept3 is offline
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Join Date: Aug 2010
Posts: 4
Unhappy Close Ad = Full Screen Breaks

Hi,

This is occurring with every one of the bottom adds that you close with the x button on the add. Once you close the ad, the full screen mode just goes completely black. Any attempts to go from non-full screen back to full screen are of no avail, same black screen comes up. I have to restart the whole stream again, and another add pops up and bam same issue and full screen breaks again. Sometimes it just leads to the whole flash plugin or browser crashing.

This occurs in every browser I have tested (chrome, firefox, and IE) and I have uninstalled and reinstalled the flash and shockwave plugins.

Any ideas on a fix?

Thanks
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  #2  
Old 7th August 2010, 12:01
Psartryn Psartryn is offline
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Join Date: Feb 2010
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I have the same problem, but now I don't even need to close the add, Full screen just = black screen
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  #3  
Old 9th August 2010, 11:02
Henry_live's Avatar
Henry_live Henry_live is offline
Livestream Producer Support
 
Join Date: Mar 2010
Location: New York
Posts: 642
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Quote:
Originally Posted by Adept3 View Post
Hi,

This is occurring with every one of the bottom adds that you close with the x button on the add. Once you close the ad, the full screen mode just goes completely black. Any attempts to go from non-full screen back to full screen are of no avail, same black screen comes up. I have to restart the whole stream again, and another add pops up and bam same issue and full screen breaks again. Sometimes it just leads to the whole flash plugin or browser crashing.

This occurs in every browser I have tested (chrome, firefox, and IE) and I have uninstalled and reinstalled the flash and shockwave plugins.

Any ideas on a fix?

Thanks
Does this happen on all channels with all ads? or with a specific advertisement?
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-Henry
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  #4  
Old 9th August 2010, 11:09
RickStern RickStern is offline
Livestream Project Manager
 
Join Date: Sep 2008
Posts: 407
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Quote:
Originally Posted by Adept3 View Post
Hi,

This is occurring with every one of the bottom adds that you close with the x button on the add. Once you close the ad, the full screen mode just goes completely black. Any attempts to go from non-full screen back to full screen are of no avail, same black screen comes up. I have to restart the whole stream again, and another add pops up and bam same issue and full screen breaks again. Sometimes it just leads to the whole flash plugin or browser crashing.

This occurs in every browser I have tested (chrome, firefox, and IE) and I have uninstalled and reinstalled the flash and shockwave plugins.

Any ideas on a fix?

Thanks
Hi All,

We've identified this issue and currently working on a fix. Thank you for your patience.

-
Rick Stern
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  #5  
Old 13th December 2010, 05:05
Sprozz Sprozz is offline
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Join Date: Feb 2010
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Still getting same problem as states above.
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  #6  
Old 19th December 2010, 17:52
cseeman cseeman is offline
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Join Date: Nov 2008
Posts: 1,295
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Sprozz, is this still happening?
If so explain in as much detail as possible as maybe the pattern has changed.
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