Procaster won't get past login

[heyohwhoa]

yeah I have the same problem

[tehfaiz]

Seems like no one knows how to solve this problem huh? I've been checking this thread daily with no update.

[coryfrans]

We have not been able to replicate this particular issue. However, if you can send us in your logs to procaster@livestream.com, it would be of great help. Also if you are willing, we would like to log into your computer so we can see the issue first hand. If this is something that might interest you, please contact us at Procaster@livestream.com.

You can try a hack we have developed. I recommended that only experienced users try this because it could damage your computer:


1. Start->Run, type Cmd.exe and enter
2. in the command line that opens, type 'notepad %SystemRoot%\system32\drivers\etc\hosts'
3. enter the following text as the last line:
184.73.250.17 channelguide.api.livestream.com
4. press enter and save
5. restart procaster and retry

If this doesnt work please respond

[heyohwhoa]

Nothing happened the same error message pops up.

[liorm6]

Hi everyone

Thanks for your posts and sorry for the login problems. We cannot reproduce it but have a version which uses a different method for authentication. Could you please download it from here: http://dl.dropbox.com/u/1070817/Live...r-10.0.124.rar and let us know if it helps?

thanks again
Lior, Livestream

[Makingblah]

I turned on my computer today and it started randomly working. I don't know why.

[heyohwhoa]

Nothing changed the same error message appeared.

[liorm]

Guys

thanks for testing this and helping the product and the community. Here's something that we just discussed here and thought it worth a shot: we rely on IE settings to authenticate (Internet Explorer). Can you check if your IE works well (i.e. not in 'offline mode'), and try in IE the following URL:
http://channelguide.api.livestream.com/axis2/services/authservice/authenticateUser?username=<your livestream user>&password=<your pwd>

thanks again
Lior

[Askrata]

I tried it and got the same message:

Error

The network name cannot be found.

This is probably due to network problems.

I thought it was because my channel wasn't registered but it seems that this is not the case?

[tehfaiz]

Yep. I still have the same error, where do I find the logs to send to you guys?