#1  
Old 19th February 2010, 05:50
seitwerk seitwerk is offline
Junior Member
 
Join Date: Oct 2009
Posts: 4
Default Disappointed with support

Premium Quality changes wont apply.. wether High or HD.
We are going live on a near fixed date... we need to get clearance even earlier.

Wrote in forum, wrote an email... no response in last two
days. We are paying for a so called premium service.

Well after days of trial & error we finally managed it with pre-encoding the files (which failed before too). Hopefull this will work again in the future.

Last edited by seitwerk; 19th February 2010 at 06:51.
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  #2  
Old 19th February 2010, 10:52
JoeMooreLivestream JoeMooreLivestream is offline
Producer Support Manager
 
Join Date: Nov 2009
Posts: 34
Default Premium Support

Hello,

Thanks for your forum post. Unfortunately, we do not have any contact from you in our records. Please be sure to send all technical related issues to joe.moore@livestream.com for a quicker response.

In the mean time, please describe your issues in further detail. What premium quality changes were you trying to make? Were you trying to change your overall channel quality setting in the Account Center? Were you trying to change the quality of your broadcast settings?

Looking forward to hearing from you.

Best Regards,

Joe Moore
Livestream Producer Support

--
Learn More in the Livestream Support Center

Livestream Userguide - http://livestream.com/userguide
Livestream FAQ - http://livestream.com/support/faq
Livestream Forum - http://livestream.com/forum

Last edited by JoeMooreLivestream; 19th February 2010 at 10:56.
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  #3  
Old 9th March 2010, 07:14
seitwerk seitwerk is offline
Junior Member
 
Join Date: Oct 2009
Posts: 4
Default

If you would have payed that close an attention to your supreme forum from your paying customers you would have been able to reply to us in time. See for yourself: http://www.livestream.com/forum/showthread.php?t=2978

And I've sent through the contact form at least two times. No response.

But thanks anyway for the provided email adress.
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