#21  
Old 7th April 2012, 15:15
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,503
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Please follow these steps to uninstall Procaster/AudioRedirector:

- Open Finder
- Press Shift+Cmd+G
- When the Go To Folder window appears, type /System
- In the System folder, navigate to the Library folder, then Extensions folder
- Move ProcasterAudioRedirector32 (or LivestreamAudioRedirector) to the trash
- Move the Procaster application to the trash
- Clean out the trash bin
- Reboot your machine
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  #22  
Old 2nd June 2012, 00:20
brodieboy brodieboy is offline
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Join Date: Sep 2011
Posts: 1
Angry You wanna hope so!!

Quote:
Originally Posted by ernielive View Post
coachcare,

Please open a support ticket at the following URL: https://secure.livestream.com/myacco...ter/openticket

In order to help troubleshoot, please provide the following information:

CPU, RAM
Operating System
Any Hardware (Camera, capture card, etc)
Procaster version number (open preferences, click "i" in top right-hand corner)
I have just submitted a support ticket. By God you want to hope you can fix this mess your software has created. I am closing all of my channels and accounts with you as we speak, and also referring my clients to other video streaming websites. Christ this p*sses me off when companies create software without providing easy to understand, EASY TO FIND, and EASY TO UNISTALL instructions.

I have had it up to my head with constantly having to select when audio preference I would like my mac to use when I plug in my headset, because it always selects audioredirector.... FML!!!!
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  #23  
Old 2nd June 2012, 14:19
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,503
Default

brodieboy,

Please try the following steps:

- Open Finder
- Press Shift+Cmd+G
- When the Go To Folder window appears, type /System
- In the System folder, navigate to the Library folder, then Extensions folder
- Move ProcasterAudioRedirector32 (or LivestreamAudioRedirector) to the trash
- Move the Procaster application to the trash
- Clean out the trash bin
- Reboot your machine
- Install Procaster from livestream.com/procaster

Let me know if this resolves your issue.
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