#1  
Old 22nd July 2014, 06:03
elbaonline elbaonline is offline
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Join Date: Oct 2013
Posts: 2
Default I can't close the premium account

Good day! Sorry for my english.

We have a small organization, and we use your good services for our online broadcasts. Once a year, we can be a great event, to which we ordered premium broadcasting. Payment we have made with my friend's bank card.
Now, we want to close the premium account, because we do not have year-round such broadcasts. But your robot tries to withdraw money from my friend cards.

Prompt, how to properly close a premium account?

with respect
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  #2  
Old 22nd July 2014, 11:22
bblinder bblinder is offline
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Join Date: May 2013
Posts: 161
Default

Hi Elbaonline,

If you're unable to close it from your account center at secure.livestream.com, I'd recommend sending an email to billing@livestream.com. They'll manually downgrade the plan and stop any further charges.
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Brandon

Livestream Producer Support
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  #3  
Old 5th August 2014, 12:02
elbaonline elbaonline is offline
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Join Date: Oct 2013
Posts: 2
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Thank you, bblinder!
I will do so.
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