#1  
Old 26th March 2013, 22:32
holyshitcandybar holyshitcandybar is offline
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Join Date: Sep 2011
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Default Problems with uploading videos to my event

I am trying to upload videos to my event. I am uploading them in MP4 format since the website supports both MP4 and MOV files.

However, after I finish processing the video, I get this message on my event page: Incompatible Video Format (MP4V)"

What am I doing wrong?

On the old Livestream, I was able to do this with no problems.
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  #2  
Old 31st March 2013, 14:15
Henry_live's Avatar
Henry_live Henry_live is offline
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Join Date: Mar 2010
Location: New York
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Quote:
Originally Posted by holy****candybar View Post
I am trying to upload videos to my event. I am uploading them in MP4 format since the website supports both MP4 and MOV files.

However, after I finish processing the video, I get this message on my event page: Incompatible Video Format (MP4V)"

What am I doing wrong?

On the old Livestream, I was able to do this with no problems.
The transcoder on the New Livestream platform is a bit more sensitive than the Original Livestream. I would recommend re-encoding your clip to standard MPEG-4 (H.264) using software such as MPEG Streamclip (Free) and trying again.
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