Video not available / won't load

[GJacco]

This morning I posted two videos of an event we had last night. The first video works fine, but the second one never seems to load. The video is:
https://new.livestream.com/accounts/...ideos/12552638

The download link is also missing, so I looked at the smil file and it doesn't seem to point to any source.
http://api.new.livestream.com/accoun.../12552638.smil

I already created a ticket, but hope that anyone here has any experience with this. I just hope my video is still on the servers somewhere.