#1  
Old 24th February 2013, 09:53
omarcoris omarcoris is offline
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Join Date: Apr 2012
Posts: 1
Unhappy I need help with transmision.

I'm trying to go live but the video doesn't appears, only sound is available. It recognizes the camera but that's it. Help!
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  #2  
Old 25th February 2013, 12:55
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
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omarcoris,

Please provide the following:

CPU, RAM
Operating System
Any Hardware (Camera, capture card, etc) and how it's connected
Encoding Software (Procaster, Studio, FMLE, etc)
If using Procaster, version number (open preferences, click "i" in top right-hand corner)
Results of a speed test run to New York, NY at www.newyork.speedtest.net

Additionally, try restarting your channel:

-Go to your Account Center
-Click the 'More' button at the far right of your channel
-From the options that roll out below your channel, click 'Restart'
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