#1  
Old 2nd November 2012, 07:35
amarimon amarimon is offline
Junior Member
  
Join Date: Aug 2009
Posts: 2
Default XML Error Trying To Download Recording
Hello,

I'm receiving an xml error when trying to download a recorded stream in the studio. Any idea what the issue might be? Any way this can be fixed? The recording is there, I simply cannot download. Here's the error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>
chnagp/2012/11/01/d024b156-d322-4ca3-9755-4d1a08efec2c.mp4
</Key>
<RequestId>A4FD0D135F15E61F</RequestId>
<HostId>
FiUXQoEMyGkdqyEdbqcN7q5YwIM6AuCtMvZbMOww55+7nQvY6z LPTmOtpqitq6Za
</HostId>
</Error>
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  #2  
Old 2nd November 2012, 13:47
eltel eltel is offline
Junior Member
  
Join Date: Oct 2011
Posts: 2
Default Same here!!
Same problem here, and it's affecting my business BIG time. Can anyone from support please get back to us on this??

Many thanks

Terry
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  #3  
Old 2nd November 2012, 17:42
amarimon amarimon is offline
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Join Date: Aug 2009
Posts: 2
Default
Appears to be working for me now.
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  #4  
Old 6th November 2012, 10:47
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
  
Join Date: Oct 2011
Posts: 1,507
Default
Guys,

If this continues to be an issue please clear your browser's cache, which should resolve.
__________________
Ernie
Livestream Support
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