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Old 29th October 2012, 16:26
jarmolahti jarmolahti is offline
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Default Android livestream for producers - error

Got my first test through ok.

BUT: livestream does not believe live is over.

here: https://new.livestream.com/Infocrea-fi/4G-etc-tests

"Ensimmäinen live SGS2:lla"

= "First live (test) with SGS2" (Samsung Galaxy SII)

(could net get this error through with customer support/helpl. "invalid characters found" - and no invalid characters was there.
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Old 29th October 2012, 16:34
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ernielive ernielive is offline
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Jarmo,

This is a bug that affects events infrequently. To avoid this we recommend stopping your Broadcaster by using the stop button, as this may happen if the connection is abruptly severed.

In order to have the live status removed from the event, please open a New Support ticket, so we can track, escalate, and respond appropriately.
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Old 29th October 2012, 16:57
jarmolahti jarmolahti is offline
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I did not use Broadcaster. It was the new android app.
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Old 29th October 2012, 17:10
jarmolahti jarmolahti is offline
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And I could not get the "official" support ticket through because of "illegal characters" (there was none, actually).

And right now it seems I can not get to the new.livestream.com at all. Because of rain, it says. Well, I have heard of Sandy so I can believe...
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Old 29th October 2012, 17:23
jarmolahti jarmolahti is offline
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Send screen capture of that support e-mail form to newsupport@livestream.com from my own mail.

Seems that new.livestream.com is kind of broken today, might be because of that these my problems, too.
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Old 30th October 2012, 20:25
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ernielive ernielive is offline
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Jarmo,

New Livestream experienced an outage last night that prevented access to many areas of the site, which would explain some of the issues you encountered when attempting to submit a ticket, however I see you were able to successfully send one through eventually. We'll communicate via the ticket for all additional correspondence regarding this issue.
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