question about forum help

[betsyindenver]

to Ernie and whoever else answers questions, you sometimes ask people for more information and a screenshot but those of us searching help topics never hear anything else about the problem; why do you not finish answering the question in the forum? Instead, I had to start a new thread........just sayin'

[ernielive]

Hi betsyindenver,

We do our best to help everyone where we can. The forum is also open for other members of the community to help each other out. If you have a critical issue, the best avenue of troubleshooting would be to open a support ticket.

If you are experiencing any issues similar to one in a previous thread without an answer, I would suggest replying on that thread.

Let me know if you have any other questions!