#1  
Old 3rd November 2011, 13:03
NameYourHeroes NameYourHeroes is offline
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Join Date: Nov 2011
Posts: 2
Exclamation Reset/change of password not working

Just tried changing or resetting my account's password but it isn't working.

What's going on?
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  #2  
Old 3rd November 2011, 13:35
jasonlive's Avatar
jasonlive jasonlive is offline
Livestream
 
Join Date: Dec 2010
Posts: 1,395
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Quote:
Originally Posted by NameYourHeroes View Post
Just tried changing or resetting my account's password but it isn't working.

What's going on?
When you use the "Reset Password" feature, a new password is automatically sent to the email address on file. Please ensure you're checking the correct email, and please ensure the message isn't stuck in your spam folder as well.

Best,
Jason
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  #3  
Old 3rd November 2011, 14:07
NameYourHeroes NameYourHeroes is offline
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Quote:
Originally Posted by jasonlive View Post
When you use the "Reset Password" feature, a new password is automatically sent to the email address on file. Please ensure you're checking the correct email, and please ensure the message isn't stuck in your spam folder as well.

Best,
Jason
Yes! We have tried all the new passwords sent to our email, although none of them work.
Our account only accepts the original password!

This same bug happens when trying to "change password" through the "Personal Info" link under the 'Account Center' main links.

Any idea?

Thanks!
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  #4  
Old 5th April 2014, 14:45
parixitkakaiya parixitkakaiya is offline
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Join Date: Oct 2013
Posts: 2
Unhappy forgoten password very big bug

Dear

there is big bug in this channel i say big bug i try to understand all of u

first i forgot my password
i start Livestream Procaster, login fail bacause my password wrong it means i forgot my password. then i click under tag forgot then page open retrive password i fillup my username and mail id "parixitkakaiya@gmail.com" then i open my mail, in mail there was a mail from livestream that tempary password and link of reset password. i click that link
and pest that tempary password my page open and when i open personal info page i m happy that now i change my forgotan password so in last i click reset my password new page open and first tag is "old password" second is " new password " and third is "confirm"

my dear if i remember old password then why i want to change my password ?

my english is poor but pls help me what i say ?

pls help me

regards
parixit kakaiya
parixitkakaiya@gmail.com
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