#1  
Old 25th August 2013, 09:43
Anothermindpalace Anothermindpalace is offline
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Join Date: Jun 2012
Posts: 1
Question Chat not working.

Hello,

Recently my chat (on procaster) has stopped working. Like, it just gives me a semi transparent window. Does the same for the promoter window and everything else. I tried reinstalling it, but it's still the same. So now I have to go to my own account to be able to see how many people are in and to chat with them. Several other people told me they had the same problem. I am using a mac and I have the latest version on livestream.

Anyone had this problem? Or knows how to fix it?

Thanks!
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  #2  
Old 26th August 2013, 07:44
mogulus mogulus is offline
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Join Date: Aug 2008
Posts: 48
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Quote:
Originally Posted by Anothermindpalace View Post
Hello,

Recently my chat (on procaster) has stopped working. Like, it just gives me a semi transparent window. Does the same for the promoter window and everything else. I tried reinstalling it, but it's still the same. So now I have to go to my own account to be able to see how many people are in and to chat with them. Several other people told me they had the same problem. I am using a mac and I have the latest version on livestream.

Anyone had this problem? Or knows how to fix it?

Thanks!
Hello,

The livestream chat does not seem to work with the latest version of flash player(i.e. 11.8). I would request you to downgrade the flash player. You can follow these steps to fix the issue

- Uninstall the existing version of flash :
http://helpx.adobe.com/flash-player/...er-mac-os.html
- Reboot your system
- Install the earlier version of flash from this link :
http://download.macromedia.com/pub/f...25_archive.zip
- Launch Procaster and test if the issue persists.

If the issue persists,I would request you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link:
https://secure.livestream.com/myacco...center/tickets

Regards,
Ashok
Producer Support
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