#1  
Old 17th March 2013, 18:13
MDasnoy MDasnoy is offline
Junior Member
 
Join Date: Mar 2013
Posts: 1
Question Can't download my ended event

Hi all,

I've done a stream yesterday with my first account, logged whith facebook. I can't login other parts of livestream whit this connection mode (livestream studio, forum...).

Since 24 hours, I have this message when I want to download my stream to make a time-lapse with my own software.

"Your video is not yet ready for download

Your video download is currently in progress. It may take up to two hours to become available.

We are sorry for the inconvenience."

Can you help me?

Thank you

Last edited by MDasnoy; 18th March 2013 at 13:11. Reason: Update, problem not resolved
Reply With Quote
  #2  
Old 27th March 2013, 07:57
SuperVitoz SuperVitoz is offline
Junior Member
 
Join Date: Dec 2008
Posts: 2
Unhappy Me also have same problem

Hi,
me also have same problem on some video, and have another problem with others...it tell me Error Code 10043...but i can see it.
Thanks in advance.
Vittorio
Reply With Quote
  #3  
Old 27th March 2013, 14:45
Henry_live's Avatar
Henry_live Henry_live is offline
Livestream Producer Support
 
Join Date: Mar 2010
Location: New York
Posts: 640
Default

Quote:
Originally Posted by SuperVitoz View Post
Hi,
me also have same problem on some video, and have another problem with others...it tell me Error Code 10043...but i can see it.
Thanks in advance.
Vittorio
Thanks for posting. The issue you are experiencing is related to a process that needs to happen on the backend to prepare videos for mobile viewing and download. If you would like further assistance with this, please open a support ticket and work directly with a member of our support team.

You can open a ticket here: http://help.livestream.com/customer/...s/new?t=170589
__________________
-Henry
Reply With Quote
  #4  
Old 28th March 2013, 06:07
SuperVitoz SuperVitoz is offline
Junior Member
 
Join Date: Dec 2008
Posts: 2
Thumbs up Thanks

Thanks for answering, i have sent an email...hope they will resolve my problems..
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump