#1  
Old 24th January 2013, 00:34
Dyandod Dyandod is offline
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Join Date: May 2012
Posts: 3
Default Procaster says I have users when I don't

These four users have been listed on my livestream procaster for about a week now, yet none of them have been watching since last week.

Any ideas how to fix this? It gets annoying when I'm trying to figure out who's watching the stream.

Also, one more question. This really isn't that important but I've noticed that some people (like doz3r, in the pic below) have a different color in the "user window" or whatever it's called. I can change my text color in the chat window, but it always stays black in the user window. So yeah, I'm just curious about that.
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  #2  
Old 24th January 2013, 11:39
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ernielive ernielive is offline
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Dyandod,

Restarting your channel should take care of the out of date chat user list:

-Go to your Account Center
-Click the 'More' button at the far right of your channel
-From the options that roll out below your channel, click 'Restart'

As for the name changing color in the user list, this is only reflected for users, not the channel owner or mods.
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Last edited by ernielive; 24th January 2013 at 11:54.
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  #3  
Old 3rd March 2013, 01:33
Dyandod Dyandod is offline
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Join Date: May 2012
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Well, I was able to fix that once, but it's happening again. What exactly do you mean by restarting my channel? Do you mean logging out and back in again? That's what I did the first time, and it worked, but it's not working now. I currently have seven viewers who aren't actually watching the stream.
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  #4  
Old 5th March 2013, 17:53
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ernielive ernielive is offline
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You can restart your channel by using the steps I listed in my previous post. Here they are again:

-Login to your Livestream account here
-Go to your Account Center
-Click the 'More' button at the far right of your channel
-From the options that roll out below your channel, click 'Restart'
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