Old 16th November 2012, 18:56
Vaishino Vaishino is offline
Junior Member
Join Date: Oct 2011
Posts: 1
Question Chat Disconnected

This has been happening for a couple of weeks in a row now, on two different streams and with two different browsers, and I don't know how to fix it.

Streams play just fine, but the chat disconnects. An error message pops up in the lower right-hand portion of the window that says " Disconnected. Reconnecting..." with a "try now" option afterward. No matter how many times I let it try to reconnect, it just never does.

Is there like, a port I need to open up or a setting I need to fiddle with to make chat work again?
Reply With Quote
Old 19th November 2012, 10:01
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
Join Date: Oct 2011
Posts: 1,503


Please be sure you are on a dedicated, wired connection with at least 700kbps of upload bandwidth. If you're positive the above could not be causing an issue, please provide the operating system and browser are you running. Please include the full version of your browser. You may also want to try appending the following string to the URL: ?forcetransport=xhr-polling

ex. http://new.livestream.com/fosterkitt...rt=xhr-polling
Livestream Support
Reply With Quote

chat, disconnected

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump