#11  
Old 10th November 2012, 17:07
MarchieMonrey MarchieMonrey is offline
Junior Member
 
Join Date: Dec 2010
Posts: 1
Default Procaster and Producer Black Screens

I'm also having extensive troubles with both procaster and producer.
Ok first, my account had somehow been converted into a new livestream account, for which I got the producers download, but in this version I had the issue of a black screen. I went back to my old account (which is thankfully still there and not permanently rewritten into the new livestream account) and still had the same issue with procaster. From my perspective, neither download is working and it is becoming incredibly frustrating because I have a lot of questions and am getting no answers. I really want this to work so I can use my livestream like I want; but with all the trouble these downloads are giving me I'm starting to wonder if it's even worth all the effort.
Reply With Quote
  #12  
Old 12th November 2012, 19:32
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

MarchieMonrey,

If you're using OS X Mountain Lion, upgrade to the latest beta:

Procaster 20.3.8 (Mac)
Livestream for Producers 0.0.44

If you're not on Mountain Lion, please open a support ticket detailing the issue and your environment.
__________________
Ernie
Livestream Support
Reply With Quote
  #13  
Old 15th November 2012, 13:09
ProofOfBoredom ProofOfBoredom is offline
Junior Member
 
Join Date: Jun 2012
Posts: 4
Default

Quote:
Originally Posted by ernielive View Post
MarchieMonrey,

If you're using OS X Mountain Lion, upgrade to the latest beta:

Procaster 20.3.8 (Mac)
Livestream for Producers 0.0.44

If you're not on Mountain Lion, please open a support ticket detailing the issue and your environment.
I am on mountain Lion with the most up to date version and i'm still getting a blank desktop. Is there anything else i'm missing?
Reply With Quote
  #14  
Old 15th November 2012, 13:40
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

ProofOfBoredom,

There are some problems with the most up to date version of Livestream for Producers which caused the black screen issue to reappear. Please uninstall and install version 0.0.44.
__________________
Ernie
Livestream Support
Reply With Quote
  #15  
Old 17th November 2012, 14:41
TheWaywordWriter TheWaywordWriter is offline
Junior Member
 
Join Date: Nov 2012
Posts: 1
Default Black Screen of Nothing

So I'm a Macbook Pro user. I use OS X Mountain Lion, and the latest version of Procaster (20.3). Every time I boot it up and I look for the items to stream from my desktop, I get nothing but a black screen. I've already sent a support ticket, and I'd like to know what I'm supposed to do in order to keep this from happening.
Reply With Quote
  #16  
Old 19th November 2012, 11:24
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

TheWaywordWriter,

Install Procaster 20.3.8 to resolve your issue.
__________________
Ernie
Livestream Support
Reply With Quote
  #17  
Old 28th November 2012, 16:53
gamesdaypodcast gamesdaypodcast is offline
Junior Member
 
Join Date: Jan 2011
Posts: 1
Default Live Stream for Producers still black

I tried the beta app for OSX Mountain Lion and still get a black screen when I go to view desktop with it. any other suggestions, we use the feature quiet a bit on our live show.
Reply With Quote
  #18  
Old 28th November 2012, 18:21
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

gamesdaypodcast,

Do you see the mouse pointer in the black screen? Procaster 20.3.8 should resolve this issue. Please move your current version (which you can check by going into the preferences and clicking the italic 'i' at the top right of the preferences window) to the trash, empty the trash, restart the computer and install version 20.3.8 from the link above.
__________________
Ernie
Livestream Support
Reply With Quote
  #19  
Old 18th December 2012, 22:26
AlyCatsArt AlyCatsArt is offline
Junior Member
 
Join Date: May 2012
Posts: 1
Default Black Screen, Only Mouse Viewable (Mac)

Hello,

I am having the issue that many are having with their mac computers, desktop or laptop. I use Livestream Procaster, and when I want viewers to view the screen, the only thing available to them is a blank black screen, with only the viewing mouse available. I have read previous complaint threads on this issue, to install certain software the tech helpers give. I have tried those, and they are not working. I experience "Login Failed" as some, and am not sure what is going on anymore. My frustration is at a wits end, so I come to make my own thread for the advice on what to download in my situation. Please help me. I would be ever so grateful.
Reply With Quote
  #20  
Old 20th December 2012, 15:42
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

AlyCatsArt,

Please see the advice in the post above, quoted here for your convenience:

Quote:
Procaster 20.3.8 should resolve this issue. Please move your current version (which you can check by going into the preferences and clicking the italic 'i' at the top right of the preferences window) to the trash, empty the trash, restart the computer and install version 20.3.8 from the link above.
__________________
Ernie
Livestream Support
Reply With Quote
Reply

Tags
black, black screen, blank, screen capture

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump