#1  
Old 2nd November 2012, 08:35
amarimon amarimon is offline
Junior Member
 
Join Date: Aug 2009
Posts: 2
Default XML Error Trying To Download Recording

Hello,

I'm receiving an xml error when trying to download a recorded stream in the studio. Any idea what the issue might be? Any way this can be fixed? The recording is there, I simply cannot download. Here's the error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>
chnagp/2012/11/01/d024b156-d322-4ca3-9755-4d1a08efec2c.mp4
</Key>
<RequestId>A4FD0D135F15E61F</RequestId>
<HostId>
FiUXQoEMyGkdqyEdbqcN7q5YwIM6AuCtMvZbMOww55+7nQvY6z LPTmOtpqitq6Za
</HostId>
</Error>
Reply With Quote
  #2  
Old 2nd November 2012, 14:47
eltel eltel is offline
Junior Member
 
Join Date: Oct 2011
Posts: 5
Default Same here!!

Same problem here, and it's affecting my business BIG time. Can anyone from support please get back to us on this??

Many thanks

Terry
Reply With Quote
  #3  
Old 2nd November 2012, 18:42
amarimon amarimon is offline
Junior Member
 
Join Date: Aug 2009
Posts: 2
Default

Appears to be working for me now.
Reply With Quote
  #4  
Old 6th November 2012, 11:47
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

Guys,

If this continues to be an issue please clear your browser's cache, which should resolve.
__________________
Ernie
Livestream Support
Reply With Quote
  #5  
Old 23rd July 2013, 16:13
djsolidstate djsolidstate is offline
Junior Member
 
Join Date: Sep 2011
Posts: 1
Default

I'm getting the same problem on one of my videos from 2 days ago, I've tried clearing the cache and I still get the problem.
It won't play either, the video window opens up but nothing happens.

This is my error message:

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>
chcbtrance/2013/07/21/bdff39d2-639f-43ad-a2a2-a244c8bc40fc.mp4
</Key>
<RequestId>222E1D0788151474</RequestId>
<HostId>
hVX7zpZ8acdBT66zDF9jnV4Ou1P5OWfdrfiDt/51vqcPEdL1dcw7nmm436wkliPG
</HostId>
</Error>"

Has anyone got any info?

-Thanks in advance

Last edited by djsolidstate; 23rd July 2013 at 16:15.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump