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Old 30th September 2012, 13:03
Eukanuba12 Eukanuba12 is offline
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Join Date: Aug 2012
Posts: 1
Exclamation We are a Premium Account but now suddenly we aren't?

It's Sunday, have called the help line and it no longer recognizes our pin#. We are a premium account, JUST paid for additional hours last week and now we are getting the access denied - maximum viewers met at 50. Somehow our channel is not a premium channel now even though we have paid for it. Is there anyone that can help us on a Sunday? I have sent emails to Emma, and am patiently waiting.
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  #2  
Old 30th September 2012, 13:38
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
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Hi,

Your premium plan was set to expire today, which is why your channel is no longer recognized as Premium. In good faith, I've verified the channel which removes the 50 viewer limit and allows you an unlimited amount of viewers.
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