#41  
Old 4th September 2012, 14:52
ColeTrain4EVER ColeTrain4EVER is offline
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Quote:
Originally Posted by merodach View Post
Memphis, TN
Tracking number: 8770

I have the problem everyone else here has reported on Chrome, but on IE or Firefox it is even worse in that channels simply never load at all. Nothing but a constantly loading white screen.
I have the same problem! Chrome I get the weird screen, but on Firefox it just says loading forever. IE is the same as Firefox!

Just to remind Livestream, Tracking Number: 5277
And this is from Kearny, NJ.

We're all waiting Live-stream, the list of those affected is getting larger.
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  #42  
Old 4th September 2012, 16:46
benhomer benhomer is offline
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This issue appears to be related to a browser hijack or some similar malware issue that is preventing access for some users when trying to view the Livestream player. Unfortunately because this seems to be a local issue related to this malware hijacking the browser there is nothing that can be done on the Livestream side and the offending programs / processes will need to be removed / disabled.

One symptom of this may be that your browser's default search engine may be changed without your permission. If you do a web search this seems to be a fairly common issue and would need to be resolved by removing the at fault malware / virus.

For at least one user the issue was at least temporarily fixed by disabling a process running called Visicom_antiphishing.exe. I would recommend checking in task manager if this or any other unrecognized processes are running that may be at fault and fully remove any virus or malware.

Based on some basic research, if this specific virus is causing the issue it may be a difficult virus to remove. We highly recommend using an anti-virus or anti-spyware program and only try to manually remove the virus if you have advanced knowledge of your system architecture. If not, take it to be professionally serviced.

-Ben
Livestream Support
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  #43  
Old 4th September 2012, 16:55
LinksHet LinksHet is offline
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Thank you benhomer!

I disabled Visicom_antiphishing.exe and livestream load.
According to a friend, the malware / virus could be a RAT (like darkcomet).
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  #44  
Old 4th September 2012, 19:56
charonbond charonbond is offline
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Disabled the .exe and now the livestream works. Will research this as well but I've been seeing mixed reviews.
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  #45  
Old 5th September 2012, 00:48
CountessWesKharon CountessWesKharon is offline
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Disabling the "Visicom_antiphishing.exe" worked for me as well.

Thank You
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  #46  
Old 5th September 2012, 14:40
ColeTrain4EVER ColeTrain4EVER is offline
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I can't find that Visicom_antiphishing.exe thing in task manager. Anybody got any ideas?
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  #47  
Old 5th September 2012, 16:54
Kianturada Kianturada is offline
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This is getting frustrating. I have to restart my computer frequently just to watch a channel, otherwise I get a screen that looks like this: http://i941.photobucket.com/albums/a...ambullcrap.png

I'm from Anderson, Indiana.
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  #48  
Old 5th September 2012, 19:56
Fetch26291 Fetch26291 is offline
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5320
Walpole, MA, USA

Going to see if removing that software fixes it. I hope that's the only problem.
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  #49  
Old 6th September 2012, 00:19
zanbandia zanbandia is offline
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I removed the software and the page now loads, but there's still no video. Instead I get four bullet points, with the top two that say Chat and Video.

Help please.
Attached Images
File Type: png Untitled.png (39.7 KB, 7 views)
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  #50  
Old 7th September 2012, 15:19
SilverFlame31 SilverFlame31 is offline
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Chrome Tracking Number: 6263
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