#1  
Old 28th August 2012, 15:37
grunzy grunzy is offline
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Default Constant Login Failed errors

Been using the same password since i started with the new livestream, but still off and on get the login failed error on both my computers. Not sure what the issue is. Help
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  #2  
Old 28th August 2012, 16:56
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ernielive ernielive is offline
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This could be related to a network connection issue or network security such as a firewall. Could you post a screenshot of your upload bandwidth to New York, NY taken at newyork.speedtest.net? Also, if you have any firewalls on the network, please allow access to ports 80 and 1935.
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Old 28th August 2012, 18:09
grunzy grunzy is offline
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I am unable to post screenshot at this time (laptop doesnt have any word processing on it yet). This is a new laptop

The readings however are as follows:

Ping 26ms
Download 22.32mbps
Upload 2.80mbps

I will check on the ports in my firewall
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Old 28th August 2012, 19:58
grunzy grunzy is offline
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All ports are open
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Old 29th August 2012, 10:54
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ernielive ernielive is offline
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grunzy,

Please be sure port 443 is open as well. You could also try re-installing the application. If that doesn't work (and you're using Windows) please try the following:

-Close Producer
-Open Command Prompt
-Type in: netsh int ip reset resetlog.txt
-Restart the computer
-Open Producer and try logging in
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