2d Mix and 3d Mix doesn't work

[RedSpar]

When I try the 2d Mix and 3d Mix buttons all I get is a white placeholders where video should be. Camera and Capture buttons work fine.

I am using a DV camera and Windows 7. My computer is an i7 CPU with a Radeon 4870HD video card with the latest Catalyst 9.4 drivers

Any way I can fix this? I like this product and want to use all of it's features.

[ITSligo]

I had the same problem yesterday but now I can't even run ProCaster! When I launch and enter my Mogulus account details it tells me that I've entered "invalid username/password".

Any ideas?

Thanks

[hansvanrock]

First: great application, way to go!

Same issue here, 2d & 3d Mix don´t work, white placeholders in the preview and in the live stream (even with turned off preview it´s not working). My specs: Pentium 4 2.8 ghz, 1 GB ram, Matrox G550 video card with dual-monitors, using Logitech 9000 Pro webcam.

Another problem: the GUI crashes sometimes, recover with "Refresh" in the taskbar helps.

App is CPU-hungry .... what are perfect hardware-specs for smooth streaming?

Thanks, Hans van Rock

[Koalddein]

Yeah im getting the same thing..

if this helps which i doubt heres a screen cap
thats all im getting

[southwind]

Using the desktop capture and video in the individual modes work fine, but when I run in either 2-d or 3-d mode the fps drops to 1 frame per second (fps).

[pompeuesilva]

I have the same problem, in 2d and 3d, the screen stay white; Help, please

[benhomer]

Usually this is related to drivers - if you update any video / camera drivers it should resolve it in most cases. If you can send the following to procaster@mogulus.com this would also be helpful:

Log file located below:
C:\Users\<user name>\AppData\Local\procaster\procaster.log
OR C:\Documents and Settings\<username>\Local Settings\Application Data\procaster

As well as the results of dxdiag which you can get by following these instructions:
1. press Start (xp: start + run)
2. type in the box dxdiag, press enter
3. in dxdiag, click on Save All Information
4. send us the text file you saved

-Ben
Mogulus Support

[benhomer]

In terms of the white frames issue we're still looking into this so if you are still experiencing this it would be very helpful if you can send the following to procaster@mogulus.com:

Log file located below:
C:\Users\<user name>\AppData\Local\procaster\procaster.log
OR C:\Documents and Settings\<username>\Local Settings\Application Data\procaster

As well as the results of dxdiag which you can get by following these instructions:
1. press Start (xp: start + run)
2. type in the box dxdiag, press enter
3. in dxdiag, click on Save All Information
4. send us the text file you saved