#1  
Old 18th April 2012, 03:40
JackStar21 JackStar21 is offline
Junior Member
 
Join Date: Jun 2011
Posts: 3
Unhappy Channel Customization Problem

So, I've used livestream a few times and still getting use to it. My problem is getting my logo, banner and background uploaded. I have tried many times with the recommended size and in PNG. It keeps telling me "failed." what does that mean and how can I fix it?

Last edited by ernielive; 18th April 2012 at 11:38.
Reply With Quote
  #2  
Old 18th April 2012, 11:37
ernielive's Avatar
ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
Default

JackStar21,

Have you confirmed that these files are under 500k? Anything over 500k will fail when uploaded. If the files are under this size and still failing, please create a support ticket at the following URL and include the files you are trying to upload so we can try uploading them: https://secure.livestream.com/myacco...ter/openticket
__________________
Ernie
Livestream Support
Reply With Quote
  #3  
Old 18th April 2012, 20:29
JackStar21 JackStar21 is offline
Junior Member
 
Join Date: Jun 2011
Posts: 3
Default

Thank you for replying. The pictures are just under 100k, so I don't understand why it's giving me a hard time. Sorry, I don't understand what the ticket is. I've read about it and still don't understand.
Reply With Quote
  #4  
Old 19th April 2012, 06:20
ruheed's Avatar
ruheed ruheed is offline
Livestream Producer Support
 
Join Date: Jan 2011
Posts: 97
Default

Quote:
Originally Posted by JackStar21 View Post
Thank you for replying. The pictures are just under 100k, so I don't understand why it's giving me a hard time. Sorry, I don't understand what the ticket is. I've read about it and still don't understand.
JackStar21,

You will need to login to your account's support center from here:https://secure.livestream.com/myacco...ter/openticket and open a support ticket and attach the files that you are trying to upload and one of our support representative will be able to assist you directly with your issue.
__________________
Ruheed
Livestream Producer Support
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump