#1  
Old 7th November 2011, 20:30
Dahmi Dahmi is offline
Junior Member
 
Join Date: Feb 2010
Posts: 1
Angry Procaster keeps disconnecting

Every minute just about, sometimes 30 seconds. It's REALLY grating on my nerves because I"m trying to livestream my painting, but it keeps disconnecting so often!

http://www.speedtest.net/result/1579705330.png

What is going on? It doesn't say there's a problem, just that "Disconnecting audio", then disconnects the feed and everything, and "Trying to reconnect 1 out of 20" or something.

It's frustrating! How can I solve this problem?!

Last edited by Dahmi; 8th November 2011 at 00:52.
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  #2  
Old 8th November 2011, 11:02
coryfrans coryfrans is offline
Livestream Procaster Support
 
Join Date: May 2009
Posts: 865
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Quote:
Originally Posted by Dahmi View Post
Every minute just about, sometimes 30 seconds. It's REALLY grating on my nerves because I"m trying to livestream my painting, but it keeps disconnecting so often!

http://www.speedtest.net/result/1579705330.png

What is going on? It doesn't say there's a problem, just that "Disconnecting audio", then disconnects the feed and everything, and "Trying to reconnect 1 out of 20" or something.

It's frustrating! How can I solve this problem?!
Hello,

I applogoze for the issues you are having. I need to ask you a few questions to better help you. What is the version number of Procaster you are using? What qualities are you streaming at? Are you using a Mac or PC? What are the specs of your streaming computer.

According to your speed test the highest quality you can stream at is medium and mobile quality.
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  #3  
Old 8th December 2011, 14:53
BebopVox BebopVox is offline
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Join Date: Apr 2011
Posts: 1
Default Same

Im using the most recent that is on the website, even uninstalled and redownloed. Webcam works fine and in other programs and skype. But once you try logging it, it then disconnects webcam and says it cannot connect to server
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  #4  
Old 9th December 2011, 14:02
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mbaron mbaron is offline
Livestream Producer Support
 
Join Date: Dec 2010
Location: New York, NY
Posts: 1,726
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BebopVox,

If you are still experiencing problems going live with Procaster please let us know the exact version and your operating system. This can be found by opening preferences and clicking the "i" at the top right-hand corner.

Matt
Livestream Support
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