#1  
Old 2nd December 2011, 18:05
bruceham bruceham is offline
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Join Date: Nov 2011
Posts: 2
Default Problem with "Activate Camera" in Studio

In Livestream Studio when I try to "Activate Camera"... the Adobe Flash Player settings window comes up but it freezes. It does not allow me to select anything.
I am using a Mac running OS 10.7.2 and have installed the most recent version of Flash.
On an older computer, running older software, this is not a problem.
How can I resolve this issue?
Thanks for your help!!!
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  #2  
Old 2nd December 2011, 18:11
Henry_live's Avatar
Henry_live Henry_live is offline
Livestream Producer Support
 
Join Date: Mar 2010
Location: New York
Posts: 642
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Quote:
Originally Posted by bruceham View Post
In Livestream Studio when I try to "Activate Camera"... the Adobe Flash Player settings window comes up but it freezes. It does not allow me to select anything.
I am using a Mac running OS 10.7.2 and have installed the most recent version of Flash.
On an older computer, running older software, this is not a problem.
How can I resolve this issue?
Thanks for your help!!!
Hello,

This is probably related to a issue with camera recognition when using the Flash plugin on OS X Lion. Please review the following section of our user guide for detailed information on how to resolve the issue you've been experiencing: http://www.livestream.com/userguide/...s_in_OS_X_Lion

If you continue to experience difficulty, please open a support ticket here: https://secure.livestream.com/myacco...ter/openticket
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-Henry
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  #3  
Old 2nd December 2011, 18:35
bruceham bruceham is offline
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Join Date: Nov 2011
Posts: 2
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Hi Henry;
I followed the instructions and it is now working.
Thanks for the prompt reply.
I am looking forward to trying things out.
Cheers, Bruce
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activate, camera, flash, mac, studio

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