#1  
Old 30th June 2011, 10:35
LightVideo LightVideo is offline
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Unhappy Embedded viewer sporadically showing viewers

The Livestream embedded player we are currently using on our webiste is the standard default video widget from the Livestream studio. I have a couple users that claim to be able to see the number of current viewers on the embedded player and also have a full screen option. I verified that the users are watching the correct link with the embedded player and not somehow getting to livestream and wathcing the channel. I don't see how they can see the active number of users and have a full screen option, when I don't see that as an option on the default embedded player. Any insight would be greatly appreciated. Thanks in advance.
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  #2  
Old 30th June 2011, 10:39
RickStern RickStern is offline
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Quote:
Originally Posted by LightVideo View Post
The Livestream embedded player we are currently using on our webiste is the standard default video widget from the Livestream studio. I have a couple users that claim to be able to see the number of current viewers on the embedded player and also have a full screen option. I verified that the users are watching the correct link with the embedded player and not somehow getting to livestream and wathcing the channel. I don't see how they can see the active number of users and have a full screen option, when I don't see that as an option on the default embedded player. Any insight would be greatly appreciated. Thanks in advance.
LightVideo,

The reason your player embed is not showing a fullscreen button or view count is because you have these options disabled in your Channel Configuration page. I would recommend re-enabling these features.

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Rick Stern
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  #3  
Old 30th June 2011, 11:01
LightVideo LightVideo is offline
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Thanks for the timely response Rich. I did look and both those options were unchecked on my channel configuration. I am still perplexed as to how some users could still see this information if the channel was not configured that way.
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  #4  
Old 30th June 2011, 11:08
RickStern RickStern is offline
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Can you link me to the location of the embedded player?

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Rick Stern
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  #5  
Old 30th June 2011, 11:30
LightVideo LightVideo is offline
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http://www.maintenanceengineering.info/index_embed.htm

I have since changed the configuration of the channel to display full screen and show visitors with min=5.
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  #6  
Old 30th June 2011, 11:35
RickStern RickStern is offline
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The viewer count should now be hidden until it reaches 5 viewers.

Fullscreen is displaying as well.

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Rick Stern
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