#1  
Old 11th June 2011, 15:49
limelightpeople limelightpeople is offline
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Join Date: May 2011
Posts: 1
Unhappy Desperate Newbie With Massive Delay?!

I don't know much about streaming- or equipment. However, Im in a position where I have set up a premium account so I can get presenters to interact with the chat box on my website. It seems like the delay is only 3-5 seconds to start off with. But after about 5 minutes all of the viewers are experiencing up to 30-40 second delays... making the interaction part of my plan totally redundant.

I am so scared I have failed this project and will lose the biggest client I have ever had because of this serious delay.

I have ADSL2+ + annex M. My broadband is pretty steady DOWN 3-4MB and UP 0.6-0.8MB

I know it isnt the best UP speed- but I do have everything on Procaster at the lowest possible resolutons/bitrates/frames etc. It looks like a mess but I wold still sacrifice that in order for people not to have more than a 6second delay!

PLEASE HELP ME!
  #2  
Old 11th June 2011, 17:33
jasonlive's Avatar
jasonlive jasonlive is offline
Livestream
 
Join Date: Dec 2010
Posts: 1,395
Default

Hello,

I'm going to close this thread as our team is already working with you in our support center. If anyone has similar issues, please see the following resources:

http://www.livestream.com/support/faq

http://www.speedtest.net/

http://www.livestream.com/support/

Best,
Jason
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