Support for Twitcam

[jasonlive]

Originally Posted by leelom

Not sure what's going on here, maybe you guys can help, hope it's the right forum. Somehow all my messages on twitcam chats get lost and disappear without a trace. I just can't use the chat! >:|. I've already tried using another account, another browser, refreshing the page several times, login out and in again and again, etc., and still the messages won't appear, though they do appear on my twitter profile. What should I do? Is it a bug or something?

Hey leelom,

I recommend opening a ticket in our support center:
https://secure.livestream.com/myacco...ter/openticket

When you do, please provide the channel URL and also screenshots if possible.

Best,
Jason

[leelom]

Ok, I'll do that, let's see...
Thanks

[itsbinho]

Hey
I can't login in Twitcam with my Twitter, the page gives error and stay in white ... don't show nothing.
Please, can you correct this for me?
Thanks you!

My twitter is: http://www.twitter.com/itsbinho

[mbaron]

itsbinho,

You will need to contact Twitter support about this matter.

Matt
Livestream Producer Support

[itsbinho]

Thank you

[saudecomdilma]

Hi, we´re having serious problems with twitcam. We promote some twitcams and after broadcasting, video won´t be avaible like here http://twitcam.livestream.com/4y3bm

Any

[jasonlive]

Originally Posted by saudecomdilma

Hi, we´re having serious problems with twitcam. We promote some twitcams and after broadcasting, video won´t be avaible like here http://twitcam.livestream.com/4y3bm

Any, it's best to open a ticket in our support center.

Originally Posted by jasonlive

I recommend opening a ticket in our support center:
https://secure.livestream.com/myacco...ter/openticket

Best,
Jason

[tavinhovidal]

So, here's the deal: I've deleted my old twitter account (which I could access the twitcam with), and then I've made a new one with the same username.

Now, I'm not able to login in twitcam with this new twitter account. At first comes a blank page and if I refresh the page, it's shown this message:

"We're experiencing technical difficulties."

Here's the link of my twitcam's account: http://twitcam.livestream.com/user/tavinhovidal

Could some one help me? It's been a while since I can't login in twitcam.

[jasonlive]

Originally Posted by tavinhovidal

Could some one help me? It's been a while since I can't login in twitcam.

tavinhovidal,

I'm able to access your Twitcam page without any difficulty - please see the attached screenshot for reference. If you're still having trouble, please open a ticket in our support center:
https://secure.livestream.com/myacco...ter/openticket

Best,
Jason

[tavinhovidal]

Originally Posted by jasonlive

tavinhovidal,

I'm able to access your Twitcam page without any difficulty - please see the attached screenshot for reference. If you're still having trouble, please open a ticket in our support center:
https://secure.livestream.com/myacco...ter/openticket

Best,
Jason

Jason,

anyone is able to see my Twitcam profile normally, what I can't do is access it with my login. Any other suggestion? I've already opened a ticket in there.