Unable to modify the Facebook Livestream app picture

[pawelbanaszak]

Hi there,

I have an issue with the picture that shows up on my (on anyone elses who takes the same action) Facebook wall when I share Livestream broadcast.

I have installed the application on one of the Facebook pages I administer. Everything works great apart from one thing.

I've tested the broadcast and recorded three videos which are now deleted. When I (as a private user) share the broadcast or login to Facebook chat the application publishes a post on my wall (and will do the same for any person who shares content coming from that channel). The post contains a picture which seems to be a snapshot form one of the videos I've recorded and then deleted.

Does anyone know a way to change that picture? Is it cached somewhere? Has anyone had a similar isssue?

Any support will be most welcome.

Regards,

Pawel

[mbaron]

At this time users cannot choose a thumbnail image, they are generated randomly during the live broadcast.

Matt
Livestream Producer Support