Desaster support

[seitwerk]

Premium Quality changes wont apply.. wether High or HD.
We are going live on a near fixed date... we need to get clearance even earlier.

Wrote in forum, wrote an email... no response in last two
days. We are paying for a so called premium service.

Well after days of trial & error we finally managed it with pre-encoding the files (which failed before too). Hopefull this will work again in the future.

[JoeMooreLivestream]

Hello,

Thanks for your forum post. Unfortunately, we do not have any contact from you in our records. Please be sure to send all technical related issues to joe.moore@livestream.com for a quicker response.

In the mean time, please describe your issues in further detail. What premium quality changes were you trying to make? Were you trying to change your overall channel quality setting in the Account Center? Were you trying to change the quality of your broadcast settings?

Looking forward to hearing from you.

Best Regards,

Joe Moore
Livestream Producer Support

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[seitwerk]

If you would have payed that close an attention to your supreme forum from your paying customers you would have been able to reply to us in time. See for yourself: http://www.livestream.com/forum/showthread.php?t=2978

And I've sent through the contact form at least two times. No response.

But thanks anyway for the provided email adress.