2d Mix and 3d Mix doesn't work

[RedSpar]

When I try the 2d Mix and 3d Mix buttons all I get is a white placeholders where video should be. Camera and Capture buttons work fine.

I am using a DV camera and Windows 7. My computer is an i7 CPU with a Radeon 4870HD video card with the latest Catalyst 9.4 drivers

Any way I can fix this? I like this product and want to use all of it's features.

[ITSligo]

I had the same problem yesterday but now I can't even run ProCaster! When I launch and enter my Mogulus account details it tells me that I've entered "invalid username/password".

Any ideas?

Thanks

[hansvanrock]

First: great application, way to go!

Same issue here, 2d & 3d Mix don´t work, white placeholders in the preview and in the live stream (even with turned off preview it´s not working). My specs: Pentium 4 2.8 ghz, 1 GB ram, Matrox G550 video card with dual-monitors, using Logitech 9000 Pro webcam.

Another problem: the GUI crashes sometimes, recover with "Refresh" in the taskbar helps.

App is CPU-hungry .... what are perfect hardware-specs for smooth streaming?

Thanks, Hans van Rock

[Koalddein]

Yeah im getting the same thing..

if this helps which i doubt heres a screen cap
thats all im getting

[southwind]

Using the desktop capture and video in the individual modes work fine, but when I run in either 2-d or 3-d mode the fps drops to 1 frame per second (fps).

[pompeuesilva]

I have the same problem, in 2d and 3d, the screen stay white; Help, please

[benhomer]

Usually this is related to drivers - if you update any video / camera drivers it should resolve it in most cases. If you can send the following to procaster@mogulus.com this would also be helpful:

Log file located below:
C:\Users\<user name>\AppData\Local\procaster\procaster.log
OR C:\Documents and Settings\<username>\Local Settings\Application Data\procaster

As well as the results of dxdiag which you can get by following these instructions:
1. press Start (xp: start + run)
2. type in the box dxdiag, press enter
3. in dxdiag, click on Save All Information
4. send us the text file you saved

-Ben
Mogulus Support