#1  
Old 28th January 2012, 21:04
jedrockers jedrockers is offline
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Unhappy twitcam not saving

we did a twitcam earlier and clicked save to archive the video. for some reason it is coming up with "sorry, this clip is not available" when you click on it. This has also happened with another of our twitcams. Is there any way we can get them back?
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  #2  
Old 29th January 2012, 14:43
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ernielive ernielive is offline
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Please provide the associated twitter account name so I can look into the issue.
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Old 29th January 2012, 15:30
jedrockers jedrockers is offline
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the twitter account is @jedrockers

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Old 29th January 2012, 16:20
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ernielive ernielive is offline
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jedrockers,

Unfortunately your clip has failed to record to our servers and cannot be recovered. These failures do not happen often, but can occur from time to time. If you notice failures occurring frequently, this could be attributed to an unstable internet connection.
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Old 6th May 2012, 10:47
amagpie27 amagpie27 is offline
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Hi
I am also having the same issue, my account name is @amagpie27 and there a couple of videos I recorded yesterday which came up with the same message when I tried to play them again, I would be very grateful if you could look into the issue
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Old 6th May 2012, 17:27
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ernielive ernielive is offline
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I've taken a look at your clips, and only one of the clips recorded yesterday has failed to record to our servers. Unfortunately, this recording cannot be recovered. If you notice these failures occurring often, please be sure you are using a stable, dedicated, hard-wired network connection.
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