Authenticating problem

[amcpreto]

Hello,
I am facing a problem when I click on Broadcast Now or Webcaster. The dark display opens and the message Authenticating,please wait appears and nothing happens. My video does not appear and I cannot broadcast live.
Can some one help me with that?
Thanks a lot,'
Augusto

[mbaron]

amcpreto,

Could you please share a screen shot of this issue with us.

Thanks,
Matt
Livestream Producer Support

[coamomall]

Im getting the same message

[mbaron]

I have not been able to replicate this issue, could one of your post a screen shot.

Thanks,
Matt

[amcpreto]

Here is my computer screen:

http://3.bp.blogspot.com/-bxxGQeeVuE...treamError.jpg

It heapens when I use my desktop computer which has a Windows XP as O.S. If I plug my laptop in the same internet cable, in a few seconds the Authentication is done and the screen changes for "Welcome Augusto Cavalcanti. Please wait while we connect to the webcaster" and then the broadcast and settings screens show up.

I have no idea if it is some problem with my windows configuration, firewalls, or something else.

Need a help to make it work.
Thanks,

Augusto

[mbaron]

Could you please try clearing your Flash cookies, this can be done as follows:

-right click within your player window and click settings
-move the local storage setting to 0
-close, then re-open
-right click, move the storage to 100kb, save, then refresh the page.

Matt
Livestream Producer Support

[snmbc]

I'm having the same issues as listed above. If anyone could provide me with a solution I would be most thankful...

Thanks again.

[ernielive]

snmbc,

Have you tried the solution mentioned above by Matt? The quickest fix may be using Procaster instead of Webcaster. Feel free to open a support ticket for more advanced troubleshooting if you continue to experience the issue.