#1  
Old 21st October 2012, 12:27
betsyindenver betsyindenver is offline
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Join Date: Jan 2012
Posts: 3
Default question about forum help

to Ernie and whoever else answers questions, you sometimes ask people for more information and a screenshot but those of us searching help topics never hear anything else about the problem; why do you not finish answering the question in the forum? Instead, I had to start a new thread........just sayin'
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  #2  
Old 21st October 2012, 14:08
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ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
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Hi betsyindenver,

We do our best to help everyone where we can. The forum is also open for other members of the community to help each other out. If you have a critical issue, the best avenue of troubleshooting would be to open a support ticket.

If you are experiencing any issues similar to one in a previous thread without an answer, I would suggest replying on that thread.

Let me know if you have any other questions!
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