In that case, I would need to take a look at your logs. Go into the Preferences ---> Video tab ---> select "Save logs."
This will save a zip file to your desktop. Please attach this in an email to firstname.lastname@example.org
. Bring it to ATTN: Brandon.
Also, keep in mind that the Basic plan applies to the New Livestream platform, not the Original Livestream: http://help.livestream.com/customer/...ew-livestream-