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Old 25th January 2014, 17:08
bblinder bblinder is offline
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Join Date: May 2013
Posts: 161
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Hi Isaque,

In that case, I would need to take a look at your logs. Go into the Preferences ---> Video tab ---> select "Save logs."

This will save a zip file to your desktop. Please attach this in an email to newsupport@livestream.com. Bring it to ATTN: Brandon.

Also, keep in mind that the Basic plan applies to the New Livestream platform, not the Original Livestream: http://help.livestream.com/customer/...ew-livestream-
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Brandon

Livestream Producer Support
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