As this issue affects a *very* small number of users on our older platform, it's very difficult to reproduce except in very specific circumstances.
That said, if you're willing, I'd like to take a look at your computer's settings for myself. Please go to teamviewer.com and download the free version for private use. It will give you an ID and password. Please provide these in an email to firstname.lastname@example.org
, ATTN: Brandon.
Hopefully this will shed some reproducible light that other users might find to their benefit.