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Old 25th September 2012, 11:06
benhomer benhomer is offline
Join Date: Aug 2008
Posts: 570

It sounds like there is something blocking you from being able to load the content. Usually the reason for this is there is something blocking some player component which is why Ad-Block plus will cause an issue.

If you have that disabled and have verified that you don't have any other security settings or network configuration settings that could be blocking you from playing video what would probably be required to get to the root of the issue is to schedule a time to remote into your machine to directly see what is happening. If you would like to do this let us know a convenient time in your existing support case and we can schedule a time to do this.

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